Today Contact Centers need to transform their customer's experience from delightful single interaction to an entire journey of personalized and consistent interactions. Customer Experience(CX) is all about engaging customer on a channel of their choice and allowing them to hop from one channel to another seamlessly while keeping their omni channel experience uniform
CALL CENTER SOLUTION - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
Inbound call center solution With self service, multilevel IVR and intelligent routing, resolve queries easily
Outbound call center software - Click to Call, Progressive & Predictive Dialer with advance dialing logics
Reduce costs with self service options,Handle off hours queries( service round the clock)
Visual IVR(visually guided menus to aid customer)
CRM integration with inbound call pop-up
AK INFOS LLC
OFFICE NO. 6, MEZZANINE FLOOR,
AL RAMOOL OASIS BUILDING,
UMM RAMOOL, DUBAI, UAE
+971 4 220 2200